Convergence Specialist
NWNNew Hampshire, United States
Posted December 15, 2025
Full Time
About the Company
NWN is a high-performance, high-integrity team of experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Job Description
Convergence Specialist will provide technical support for end users, identify and resolve technical issues, and develop knowledge of internal processes and technology. Responsibilities include providing day 1 technical support for new employees, recognizing and escalating issues, and maintaining discipline and professionalism in all interactions.
Requirements
- High School Diploma or equivalent required
- Associates Degree preferred or minimum 4 years of experience in a technical role required
- 2-5 years of increased responsibility and demonstrated knowledge of converged technologies
Benefits
- Medical, dental, and vision plans
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- Income protection through disability and life insurance
- 401(k) with company match
- Unlimited PTO
- Paid company holidays
- Hybrid/remote work
- Paid bonding leave for eligible employees
- Employee discounts
- Access to Employee Assistance Program (EAP)
- Accident, critical illness, long-term care, and hospital indemnity coverages
- Legal and identity theft protection
- Pet insurance
- Supplemental life insurances
- Referral bonuses
- Charitable donation matching
- Allowances for eligible roles
