Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. As an IT Executive Support Specialist, you will be the primary point of contact and escalation for Executive and C-suite users, and will lead complex troubleshooting issues escalated from Level 1 that require advanced expertise.
Requirements
- 5+ years of experience in enterprise IT support
- 3+ years of experience working directly with C-Suite Executive’s, Presidents, and VPs
- 5+ years supporting Windows and iOS environments in large enterprises
- Expertise supporting Microsoft Teams, conference rooms, and boardroom
- Logitech Tap and Crestron device experience a plus
- Expert knowledge of Windows 10/11, Office 365, iOS, device management
- Experience with SCCM, Azure AD, Active Directory, O365
- Experience with disk imaging including PXE booting devices using SCCM
- Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs
- Experience supporting the deployment and changes of networking infrastructure
- Maintain accurate inventory of IT assets
- Strong leadership and project management skills
- Ability to manage executive relationships with poise and professionalism
- Strong problem solving and advanced troubleshooting skills
- Excellent written and verbal communication abilities
- Detail-oriented with strong documentation skills
- Ability to meet physical demands of role
- Desire to continuously expand your technical knowledge
- Experience working with ticket management systems (FreshService experience a plus)
Benefits
- Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance
- A 401(k) retirement plan and an employee stock purchase plan — both include a company match
- Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection
