Enterprise Support Specialist
NuveiBogota, Bogota, Capital District, Colombia
Posted October 15, 2025
Full Time
About the Company
Nuvei is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in over 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
Job Description
Nuvei, a Canadian fintech company, is seeking a Tech-savvy Enterprise Support Specialist to join their international team. This role focuses on managing incidents, requests, and operational needs from merchants and internal teams, ensuring smooth payment continuity and operational efficiency. The specialist will diagnose technical problems, resolve tickets, and escalate issues when needed, while maintaining clear communication with stakeholders.
Requirements
- Experience in technical support or customer service positions with a technology focus.
- Understanding of Transact-SQL, REST APIs, web applications, and e-commerce payment ecosystems.
- Familiarity with relational databases (MySQL, Oracle, PostgreSQL), basic queries, and log analysis.
- Knowledge of client-server architectures, microservices, payment gateways, and middleware.
- Experience with tools like Git/GitHub, CMS platforms (Magento, VTEX, WooCommerce), and functional testing is a plus.
- Strong communication skills with internal and external stakeholders.
- Analytical thinking, problem-solving, and adaptability in dynamic environments.
- Fluency in English (written and verbal).
- Experience working with international clients and cross-functional teams across different time zones.
- Experience with international clients and cross-functional teams.
Benefits
- Medical insurance
- Paid Vacation Time
- Paid Sick Time
- Hybrid working environment