Senior Vendor Relations Specialist

NTT DATA is seeking a Senior Vendor Relations Specialist to join their team. The successful candidate will be responsible for client satisfaction by ensuring that services are delivered according to agreed service level agreements (SLA) and other contractual performance requirements.

Requirements

• Respond to new or changed business needs and/or services
• Negotiate service level agreements with vendors
• Analyse vendor performance against contract
• Work with commercial and contract management team
• Agree points of interaction and escalation with the client and vendor
• Ensure that the scope of services offered by the vendor is delivered against
• Develop, establish, implement, and enforce supplier and outsourcer guidelines, obligations, and service level agreements
• Maintain a catalogue of preferred suppliers/vendors and develop performance metrics for each category of vendor

Benefits

• Hybrid working
• Equal opportunity employer
• Proud to be a Global Top Employer