Security Managed Services Engineer (L3)c

Join NTT DATA as a Security Managed Services Engineer (L3) and ensure clients' infrastructures are secure and running smoothly. Proactively identify and resolve technical incidents, engage with clients, and maintain zero missed service level agreement (SLA) conditions.

Requirements

• Proven experience handling complex security infrastructure within a managed services environment
• Strong background in IT engineering, preferably within medium to large ICT organizations
• Deep working knowledge of ITIL processes
• Proficiency in planning activities and projects well in advance
• Strong client-focused approach, ensuring a positive client experience
• Excellent communication skills, with the ability to work across different cultures and social groups
• Effective listening skills and an ability to adapt to changing circumstances
• Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Generous paid time off
• Tuition reimbursement