Security Managed Services Engineer (L1)

Join NTT DATA as a Security Managed Services Engineer (L1) and make an impact by maintaining clients' firewall infrastructures, ensuring SLAs are met, and contributing to project work. You'll monitor client infrastructure, provide support, and identify opportunities for work optimization.

Requirements

• Entry-level experience with troubleshooting and providing support in security, network, data centre, systems, or storage administration and monitoring services within a medium to large ICT organization
• Working knowledge of ITIL processes
• Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
• Good understanding of using ITSM tools
• Ability to communicate and work across different cultures and social groups
• Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
• Positive outlook and ability to perform well under pressure
• Eagerness to work diligently and extend hours when necessary
• Client-centric approach, always putting clients at the forefront of interactions