MS Engineer - Security

Join NTT DATA as a Security Managed Services Engineer (L1) and make an impact with a leading IT services company. Maintain clients' firewall infrastructures, handle incidents and service requests, and contribute to project work. Follow handover procedures, identify opportunities for work optimization, and implement disaster recovery functions.

Requirements

• Entry-level experience with troubleshooting and providing support in security, network, data centre, systems, or storage administration and monitoring services
• Working knowledge of ITIL processes
• Good understanding of using ITSM tools
• Ability to communicate and work across different cultures and social groups
• Capacity to plan activities and projects well in advance
• Positive outlook and ability to perform well under pressure
• Eagerness to work diligently and extend hours when necessary
• Client-centric approach, always putting clients at the forefront of interactions