Customer Service Representative

NOW Courier is seeking a proactive and customer-focused Customer Support Specialist to serve as a primary point of contact for customers. The role involves providing service support, troubleshooting issues, escalating problems, and maintaining detailed records. Success relies on excellent communication, efficiency, and adherence to service agreements. This is a fast-paced, on-site position.

Requirements

• Delivering customer experience strategy across various channels.
• Addressing and resolving customer service issues.
• Utilizing service knowledge to enhance recommendations.
• Escalating issues as needed.
• Maintaining accurate account information.

Benefits

• Competitive compensation
• Comprehensive health care
• 401k/profit sharing
• Paid time off
• Corporate philanthropy
• Employee & family events