Customer Operations Specialist
Not Your Mother's HaircareTampa, Florida, United States
Posted October 17, 2025
Full Time
About the Company
Not Your Mother's Haircare is a Florida-based brand that creates clean, salon-inspired haircare products using cruelty‑free, effective ingredients. The company focuses on delivering high‑quality, accessible beauty solutions that empower customers to express their unique style at home.
Job Description
This Customer Operations Specialist role focuses on end-to-end order management from order receipt to invoicing, ensuring accurate, timely, and customer-friendly transactions. The position requires strong communication skills, proficiency in system management, and proactive problem-solving in a fast-paced environment. The Specialist will act as a central communication hub between sales, supply chain, logistics, and retail partners, driving collaboration and alignment across these teams.
Requirements
- Execute customer purchase order management activities.
- Maintain up-to-date routing guides, compliance documentation, and customer requirements.
- Track and analyze order and chargeback performance.
- Collaborate with cross-functional teams.
- Validate orders and resolve discrepancies.
Benefits
- Competitive salary
- Opportunities for growth
