Digital Banking Manager
Northern BankMassachusetts, United States
Posted October 15, 2025
Full Time
About the Company
Northern Bank, established in 1960, is a leading community bank serving New England. With a focus on retail and business banking, commercial financing, residential mortgages, and wealth management, Northern Bank offers comprehensive financial solutions tailored to meet the diverse needs of its customers. The bank's entrepreneurial approach, combined with a strong commitment to community service, has earned it top rankings in the industry for seven consecutive years.
Job Description
The Digital Banking Manager leads the daily operations of the Digital Banking team, including managing a team of Digital Banking Specialists. The role involves overseeing online account opening for both Northern Bank Direct and NBTC.com, and personal online banking, focusing on ensuring smooth operations and high customer service.
Requirements
- Manage the workload of internal and customer requests for new online deposits.
- Resolve escalated issues from digital ID authentication and verification services.
- Coach and cross-train team members on account opening and online banking.
