Account Manager

The Account Manager is responsible for maintaining and expanding relationships with key accounts in the United States within the Commercial & Institutional (C&I) markets. This role combines customer relationship management with strategic growth initiatives to strengthen NWR's position as a leading provider of rubber flooring solutions.

Requirements

• Manage and nurture relationships with key customers in the U.S.
• Identify new business opportunities within existing accounts and pursue expansion into adjacent markets and applications.
• Prepare and manage quotations, ensuring pricing accuracy, margin alignment, and timely order fulfillment.
• Maintain accurate account data and sales activity in Salesforce, tracking opportunities, pipeline status, and forecast accuracy.
• Collaborate with Sales Leadership to develop annual account plans and growth strategies aligned with divisional targets.
• Work closely with purchasing, operations, and facility decision-makers to understand project timelines, product needs, and specification requirements.
• Partner with Inside Sales, Supply Chain, and Marketing teams to ensure product availability, on-time delivery, and promotional alignment.
• Develop a strong understanding of NWR's product portfolio, specifications, and installation best practices to support customer decision-making.
• Stay informed on competitor activity, pricing trends, and project developments within the sport, recreation, and institutional flooring sectors.
• Represent NWR at trade events, product knowledge seminars, and customer sites to strengthen relationships and identify new business opportunities.