DACH Implementation Manager

Nordhealth is seeking an experienced team leader to manage and lead a team of implementation specialists. The right person will take the lead of an existing team of industry experts, managing the team members' workloads to ensure they can achieve their goal of delivering the best implementation experience to our customers.

Requirements

• Lead, coach, and manage a team of experienced implementation specialists
• Drive team members to deliver efficient, high-quality implementations
• Actively support and aid the growth and scalability of the DACH region
• Balance productivity and quality, ensuring consistent delivery standards across all implementations
• Collaborate with other Implementation Managers to establish consistency, align process and share resources
• Own and manage Sales-to-Implementation handover meetings
• Handle and resolve customer escalations
• Use operational tools like Linear to diagnose, document, escalate, and resolve customer situations promptly
• Lead efficient planning and deployment of Provet resources across the DACH region
• Drive long-term revenue growth by tracking and reporting key metrics and performance indicators to the Director of Professional Services at regular intervals
• Evaluate and identify areas for improvement in tools, processes, and team culture to support scalability and continuous improvement
• Conduct annual performance reviews and ensure regular 1:1 meetings with each team member

Benefits

• Competitive compensation
• Flexible working hours
• Choose your own equipment
• Generous stipend to set up or enhance your home office
• Nordmove initiative to promote healthy working
• Frequent company events
• Talented and engaged teammates from around the world
• Learning and professional growth opportunities
• Possibilities to grow both personally and professionally