Customer Technology Lead
Nokia GlobalCosta Rica
Posted September 16, 2025
Full Time
About the Company
Nokia Global is a B2B technology innovation leader specializing in telecommunications and software services. We pioneer the integration of networks with cloud to enable digital transformation across industries. Our core focus lies in creating intelligent, sensing, thinking, and acting networks that power future digital services and applications.
Job Description
The Customer Solutions Architect role at Nokia acts as a trusted advisor, partnering with customers to understand their needs and translate them into effective solutions. This involves designing end-to-end solutions, applying Nokia's portfolio of products and services, and ensuring technical integrity. The role focuses on managing technical planning and execution, driving projects, and providing solutions to reduce customer risks.
Requirements
- Act as primary customer communications interface on all technical topics.
- Become trusted advisor to Customer.
- Support PM and BGDM in technical planning and measurement of risks & issues.
- Manage complex projects leading technical solutions, including customer accountability.
- Lead and direct customer technical functions (Analysis & Design, Integration, Verification & Validation, Security, Infrastructure & OSS).
- Coordinate answers to unresolved technical issues and set up technical support processes.
- Accountable for E2E Quality of Service and stability of solution.
Benefits
- Continuous learning opportunities
- Well-being programs
- Employee resource groups
- Mentoring programs
- Diverse teams
- Inclusive culture