Care Engineer
Nokia GlobalPortugal, Antioquia, Colombia
Posted October 17, 2025
Full Time
About the Company
Nokia Global is a B2B technology innovation leader specializing in telecommunications and software services. We pioneer the integration of networks with cloud to enable digital transformation across industries. Our core focus lies in creating intelligent, sensing, thinking, and acting networks that power future digital services and applications.
Job Description
Nokia is seeking a Care Specialist to deliver exceptional customer support for cloud technologies. This role involves diagnosing and resolving incidents, ensuring customer experience, collaborating with cross-functional teams, and driving performance management. The position supports a dynamic, global team with a focus on continuous improvement and automation.
Requirements
- Expertise in Kubernetes/OpenShift, CNF, or OpenStack environments.
- Ability to diagnose and troubleshoot technical issues.
- Collaboration with Level 3 teams and market representatives.
- 24/7 on-call support for critical incidents.
Benefits
- Continuous learning opportunities
- Well-being programs
- Employee resource groups
- Mentoring programs
- Diverse teams
- Inclusive culture