Customer Support Executive
NivodaMumbai, Maharashtra, India
Posted October 29, 2025
Full Time
About the Company
Nivoda is a leading provider of an all-inclusive platform for global jewelry trade, dedicated to simplifying and streamlining business operations for its partners. By offering a comprehensive solution that encompasses various aspects of running and expanding a jewelry business, Nivoda empowers entrepreneurs with the tools they need to thrive in the competitive market.
Job Description
Nivoda is seeking a passionate and customer-centric Customer Support Executive to join its growing team in Mumbai. The role focuses on ensuring exceptional customer support through various channels, proactively engaging with suppliers, and contributing to process improvement. This position offers a dynamic work environment within a rapidly expanding B2B marketplace.
Requirements
- Ensure customer care channels are monitored and responses are quick, friendly, professional, and helpful
- Take care of all Global Suppliers listing on Nivoda
- Supporting global operations team with quick answers from suppliers
- Consistent effort with effective time management
- Ability to work in rotational shifts
Benefits
- Dynamic work environment
- Global team
- Exponential growth and expansion phase
- Generous holiday entitlement
