Customer Support Associate
NielsenGurgaon, Haryana, India
Posted March 18, 2026
Full Time
About the Company
NielsenIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
Job Description
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.
Requirements
- Collecting Voice of Customer (VoC) for user experience & service model related topics
- Reviewing customer success metrics related to data and tech services
- Executing, monitoring, and continuously improving the delivery management and service-related tasks
- Working closely with NielsenIQ teams for customer set up/maintenance on data and tech related tasks
- Adhering to Performance KPIs to improve service performances (Customer satisfaction) and maintain work discipline
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)