Senior Technical Account Manager, CX
NICEManila, Philippines
Posted August 29, 2025
Full Time
About the Company
NiCE is a global leader in AI-powered customer engagement solutions, offering platforms that automate interactions into intelligent actions. The company's core services include customer service automation, digital self-service, and workforce optimization, empowering organizations to enhance performance and deliver measurable outcomes across industries. NiCE's commitment to putting people first and its widespread adoption in over 150 countries make it a trusted partner for innovation and efficiency.
Job Description
NiCE is seeking a Senior Technical Account Manager to excel in account management, program/project management, and technical resolution for enterprise-level accounts. This role will be instrumental in exceeding customer expectations and fostering long-term loyalty, focusing on collaboration with cross-functional teams to leverage NiCE's technologies. The ideal candidate will be a technical expert, strong communicator, and proactive problem-solver.
Requirements
- Bachelor’s degree in Business Management or related field, or equivalent work experience.
- 10+ years in customer account relationship management.
- 5+ years of successful Enterprise Account Management in presales or post-sales.
- Strong communication and presentation skills.
- Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security.
- Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
Benefits
- Hybrid work model (2 days office, 3 days remote).