Senior Site Reliability Engineer
NICEPune, Maharashtra, India
Posted July 29, 2025
Full Time
About the Company
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Job Description
NiCE is looking for a Senior Site Reliability Engineer to support large complex enterprise software clients, build software and systems to manage platform infrastructure and applications, and improve reliability, quality, and time-to-market of software solutions.
Requirements
- 6+ years programming/scripting experience with Go, Python,.Net (C#), Node
- Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)
- 6-8 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability
- Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell)
- Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
- Experience with infrastructure as code tools such as CloudFormation, Terraform
- Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI
- Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch)
- Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems
- Experience of Incident management and blameless postmortems
Benefits
- NICE-FLEX (hybrid model with 2 days in office and 3 days remote work)
- Maximum flexibility and work-life balance
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
- Opportunity to work with a fast-paced, collaborative, and creative team
- Market disrupting, global company with a strong brand presence
