Quality Assurance Analyst- Servicing Compliance
Newrez LLCTexas, United States
Posted August 7, 2025
Full Time
About the Company
Newrez brings a unique combination of mortgage expertise, financial strength, and product innovation capabilities to the lending table. We believe the lending business isn't about financial transactions — it's about people. © 2025 Newrez LLC, 1100 Virginia Dr., Suite 125, Fort Washington, PA 19034. 1-888-673-5521. NMLS #3013 (www.nmlsconsumeraccess.org). Doing business as Newrez Mortgage LLC in the state of Texas. Alaska Mortgage Lender License #AK3013. Arizona Mortgage Banker License #919777. Licensed by the Department of Financial Protection & Innovation under the California Residential Mortgage Lending Act. Loans made or arranged pursuant to a California Finance Lenders Law license. Massachusetts Lender #ML-3013. Licensed by the N.J. Department of Banking and Insurance. Licensed Mortgage Banker-NYS Banking Department. Additional licenses available at www.newrez.com. This communication does not constitute a commitment to lend or the guarantee of a specified interest rate. Loans secured by a lien against your property. Application required and subject to underwriting approval. Not all applicants will be approved. Interest rate subject to change due to market conditions. If you do not lock in a rate when you apply, your rate at closing may differ from the rate in effect when you applied. Upfront mortgage insurance premium may be rolled into new loan amount. Important information relating specifically to your loan will be contained in the loan documents, which alone will establish your rights and obligations under the loan plan. Fees and charges apply and may vary by product and jurisdiction. Call for details. Terms, conditions, and restrictions apply. This site is not authorized by the New York State Department of Financial Services. No mortgage loan applications for properties located in the state of New York will be accepted through this site.
Job Description
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. Empower employees, promote teamwork and divisional cooperation, and deliver on the mission of superior service, simple processes, and effective communications.
Requirements
- Conduct Quality Assurance audits according to audit schedules and requirements.
- Analyze Key Compliance Indicator (KCI) potential violations, determine validity based on servicing expertise, and address potential issues with operational teams responsible for the function.
- Demonstrate proficiency performing assignments within designated QA audit software in accordance with procedures.
- Conclude audits with concise, fact based, well supported findings.
- Issue findings and recommendations to Servicing Operations and Production after concluding on valid exceptions.
- Make recommendations to QA Management Team in documenting audit methods, audit testing scripts, and audit questionnaire content.
- Drive calibration of audit criteria by making recommendations to QA Management Team for collaboration with Servicing Operations & Production.
- Verify successful remediation activities through comprehensive validation testing to ensure sustainability.
- Serve as a source of support, solutions, or subject knowledge to assist subordinate teammates with their assigned audits.
- Perform related duties as assigned by management.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave
- Pet insurance
- Adoption Assistance
- Tuition reimbursement
- Employee Loan Program