De-Escalations Manager
Newrez LLCHouston, Texas, United States • Charlotte, North Carolina, United States • Greenville, South Carolina, United States • Tempe, Arizona, United States • Texas, United States
Posted December 29, 2025
Full Time
About the Company
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Job Description
Exceed the expectations of residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
Requirements
- Manage homeowner escalations and ensure customer satisfaction
- Analyze customer feedback and identify trends to improve customer service processes
- Communicate effectively with customers, other departments, and senior management
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave
- Pet insurance
- Adoption Assistance
- Tuition reimbursement
- Employee Loan Program