Field Technical Specialist

The Field Technical Specialist will provide comprehensive technical support for designated fleets, including troubleshooting, maintaining logs, and adhering to company policies. They will collect product failure data and present findings to leadership. The role reports to the Regional Product Support Manager.

Requirements

• Carrying out on-site technical investigations with suppliers and/or customers to troubleshoot component failures.
• Maintaining comprehensive logs of technical problems and tracking patterns of field failures.
• Applying information from Engineering Change Notices (ECNs) and Engineering Approved Deviations (EADs) to field operations.
• Reviewing and testing work instructions for accuracy and practicality.
• Preparing and sharing technical summaries and reliability reports for leadership.
• Collecting, analyzing, and communicating product reliability metrics.
• Producing clear presentations (e.g. PowerPoint) about technical findings for internal stakeholders.
• Reporting customer complaints and cooperating in warranty claim processes.

Benefits

• Health, dental, and vision coverage
• Employee Assistance Program
• Paid holidays
• Paid time off
• Modern and clean work environment
• Competitive wages
• Ongoing training and development
• Company Travel