Field Support Engineer (Cooling Systems)

We are seeking a Field Support Engineer to provide onsite technical services in support of Mission Critical Cooling Systems. The ideal candidate will have experience in field service or a similar technical support-related position, and possess strong customer service skills, oral and written communication skills, and the ability to learn and adapt quickly to changes.

Requirements

• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
• Provides onsite support by assisting in fault isolation of electro-mechanical systems.
• Identifies necessary parts to resolve customer equipment failures.
• Maintains accurate customer service records and reports within the Case Management System/CRM.
• Contributes to the creation of Knowledge Articles and other technical-related documentation.
• Serves as a resource to sales personnel for assigned service area.
• Recommends improvements to manuals, operational processes and procedures as needed.
• Contributes to training course content development and provides training to customers and other field service personnel, as required.
• Maintains knowledge of new products.

Benefits

• Competitive benefits
• Continuous training
• Team-oriented culture
• Personal and professional development