Technical Customer Success Manager

Netskope is seeking a Technical Customer Success Manager to own post-sales success for enterprise customers. The role requires a proactive, technically strong, and customer-focused individual to drive adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization.

Requirements

• 5+ years of customer success management experience in Customer Success, Technical Account Management, or similar roles supporting enterprise customers.
• Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
• Proven ability to drive customer adoption, retention, and expansion.
• Experience building business-aligned cloud and cybersecurity programs.
• Strong stakeholder management skills, with experience engaging executives and technical teams.
• Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment.
• Exceptional organizational skills with the ability to manage competing priorities.

Benefits

• Competitive salary and benefits package
• Opportunity to work with a leading cloud security company
• Collaborative and dynamic work environment
• Professional growth and development opportunities