Cloud Support Engineer

We are looking for a Cloud Support Engineer to be the primary point of contact for technical support and escalation cases for our large Fortune 500 customers.

Requirements

• 5+ years of experience in supporting large enterprise customers
• Strong TCP/IP knowledge
• Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN's, SSO
• Familiarity with DLP and Encryption gateways
• Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems
• Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.)
• Familiarity with cloud apps and services
• Strong empathy for customers AND passion for revenue and growth
• Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
• Prior experience working with Salesforce ServiceCloud or other support portal tools

Benefits

• Paid time off
• Health benefits
• 401k matching
• Retirement plan
• Equal employment opportunities