IT Administrator Managed Services / IT Support (m/w/d)
NetPlans GmbHMannheim, Baden-Württemberg, Germany
Posted October 20, 2024
Full-time
NetPlans creates effective, effortless, and secure workdays for companies and their employees using future-oriented IT solutions.
Acceptance of customer complaints, recording in ticket system, independent analysis, and problem-solving
The NetPlans Support is not a classical hotline, but maintains a partnership-based and very personal customer relationship
Many of our customers have complex IT/server infrastructures outsourced to us, which are fully managed by the IT support
In IT support, there are competency teams (e.g. Microsoft, Citrix, VMware, etc.), which provide second or third level support and have a high level of competence
Due to the high customer proximity, the support team also works conceptually and advises customers on all questions around the IT infrastructure
Many customers are also supported on-site by the support team, i.e. the activity can, depending on the wish, be a mix of internal and external support for our customers
You have several years of practical experience in one or more of the following areas:
Attractive, performance-based salary model
Unlimited employment contract
Company vehicle with the possibility of private use
Flexible working hours
Comprehensive offers for further training
Regular personal and feedback conversations
Short decision-making processes
Occupational pension scheme
Our vision: To create an effective, effortless, and secure workday for companies and their employees using future-oriented IT solutions.
NetPlans was founded in 1998 and today stands for professional and ISO-certified cloud and infrastructure solutions tailored to the needs of medium-sized companies. Currently, around 400 employees work at 16 locations.
Through our customer proximity, we create trusting and partnership-based relationships. We want to understand our customers first and then advise them to achieve long-term customer satisfaction.
The appreciative treatment of each other is very important to us at all times, and our corporate culture has always put our employees in the center. We trust our employees, actively promote their potential, and want our employees to be able to optimally utilize their strengths and feel good at NetPlans.