IT Administrator Managed Services/IT Support

Responsibilities

Receiving customer issues, recording in the ticket system, independent analysis and problem-solving

The NetPlans Support is not a classical hotline, but maintains a partnership and very personal customer relationship

Many of our customers have complex IT/server infrastructures outsourced to us, which are fully managed by IT support

In IT support, there are competence teams (e.g. Microsoft, Citrix, VMware etc.), which provide second or third level support and have a high level of competence

Due to the close customer proximity, the support team also works conceptually and advises customers on all questions around the IT infrastructure

Many customers are also supported on site by the support team, i.e. the activity can, according to customer wishes, be a mixture of internal and external support of our customers

We Expect

You have several years of practical experience in one or more of the following areas:

• Microsoft product range (Windows Server, Active Directory, Exchange, MS-SQL, etc.)
• Storage (IBM, NetApp, Dell, Huawei)
• Virtualization (VMware vSphere, Citrix XenServer, MS Hyper-V)
• Microsoft Terminal Services or Citrix XenApp/XenDesktop
• Veeam B&R or Veritas Backup Exec
• IT Security (Sophos, Barracuda Networks, Kaspersky Endpoint Protection, Forti)

Benefits

• attractive, performance-based salary model
• unlimited employment contract
• company vehicle with the possibility of private use
• flexible working hours
• comprehensive offers for further education
• regular personal and feedback conversations
• short decision-making paths
• occupational pension provision

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About us

Our vision: To make the working day of companies and their employees effective, effortless and safe using future-oriented IT solutions.

NetPlans was founded in 1998 and today stands for professional and ISO-certified cloud and infrastructure solutions tailored to the needs of medium-sized companies.

Currently, around 400 employees work at 16 locations.

Through our customer proximity, we create trusting and partnership-like relationships. We want to understand our customers first and then advise them to achieve long-term customer satisfaction.

The respectful treatment of each other is always very important to us and our corporate culture has always put our employees in the center. We trust our employees, actively promote their potential and want our employees to be able to use their strengths optimally and feel good at NetPlans.