Customer Support Specialist
NestmedSan Francisco, California, United States • United States
Posted December 2, 2025
Full Time
About the Company
Nestmed is a leading provider of AI-driven documentation solutions for home health agencies. By recording audio visits and automating real-time documentation, Nestmed frees clinicians to concentrate on patient care while enhancing productivity by over 20% and improving staff retention. The company's advanced AI ensures accurate, high-quality, and defensible medical charts.
Job Description
Nestmed is a mission-driven company improving healthcare documentation at scale. We're seeking a Customer Support Specialist to join our team and provide support to clinicians, staff, and admins via Zendesk. The ideal candidate will have 3+ years of experience in customer support or client-facing roles, preferably in a healthtech or healthcare SaaS company.
Requirements
- 3+ years of experience in customer support or client-facing roles
- Familiarity with Zendesk
- Deep understanding of clinical workflows, home health, or EHR/EMR systems
Benefits
- Great health benefits - healthcare, dental, and vision