Service Desk Agent L1- Italian Speaker

Service Desk Agent L1- Italian Speaker is responsible for resolving recurring or standard problems for customers. They work directly with customers, NCR, and 3rd party vendors to resolve HW or SW problems. The role involves daily and weekly incident tracking, providing technical support, and participating in product set or customer base training.

Requirements

• Fluent in Italian and English
• Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
• Problem-solving and analytical skills
• Relationship building skills; Excellent communication skills, verbal and written as well as listening skills

Benefits

• Life Insurance
• Health Insurance
• Dental Insurance
• Vision Insurance