Service desk Agent L1- Italian Speaker

Service Desk Agent L1- Italian Speaker. Works directly with customers to resolve recurring or standard problems and provides technical support and assistance to clients and businesses regarding hardware and software issues.

Requirements

• Proficient in Italian and English, with strong verbal and written communication skills in both languages
• Computer literate, with solid keyboard proficiency and a good understanding of Windows-based applications and tools
• Strong analytical and problem-solving abilities, with a proactive approach to resolving customer issues
• Excellent interpersonal skills, with a focus on relationship building and customer satisfaction
• Effective communicator, skilled in active listening, clear articulation, and professional correspondence