Help Desk Team Leader

Leads support teams, ensures teams meet SLA standards, and supports Supervisor in all Supervisory duties. Works in a high volume environment as the primary interface to internal and external customers and/or their agents. Conducts audits and assists in work direction of the team to ensure daily functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met.

Requirements

• Excellent communications, soft and relationship building skills
• Leads by example and listening skills
• Sense for urgency
• Technical Knowledge
• Organizational, problem solving and analytical skills
• Proficient in Excel and PowerPoint

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance