We are looking for commission-driven, seasoned Retention Agents to join our team. A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
Requirements
- 2+ years of experience in client retention, or related experience in sales, collections, or banking/loan services
- High school diploma required
- Excellent communication skills both verbal and written
- Outstanding verbal and interpersonal skills
- Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
Benefits
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Access to your earned wages at any time before payday