Retention Agent

We are looking for commission-driven, seasoned Retention Agents to join our team. A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.

Requirements

• 2+ years of experience in client retention, or related experience in sales, collections, or banking/loan services
• High school diploma required
• Excellent communication skills both verbal and written
• Outstanding verbal and interpersonal skills
• Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required

Benefits

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday