Client Success Instructional Designer I

This role is responsible for assisting in the design and development of learning materials to support our business needs.

Requirements

• Design and develop instructional materials including presentations, eLearning modules, job aids, and other learning resources.
• Collaborate with stakeholders and team members on learning initiatives to understand and respond to business needs.
• Apply basic adult learning theory and instructional design practices to create engaging learning experiences.
• Support Needs Assessment processes to identify gaps and recommend strategies for improvement, setting clear performance-based objectives and measures.
• Assist in creating, monitoring, analyzing, and reporting metrics to measure the effectiveness of learning interventions.
• Develop learning assets in a variety of formats, including but not limited to Instructor Led Training (ILT/vILT), eLearning, job aids, and video.
• Develop learning experiences using a systemic design process (ADDIE/SAM) that supports continued quality, speed of delivery, and learning reinforcement.
• Facilitate (as necessary) development programs to Team Members using adult learning principles and a blended learning approach.

Benefits

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday