Nasoft is seeking a Customer Success Executive to join their client's team, ensuring customer satisfaction, supporting users throughout their journey, and building strong, long-term relationships.
Requirements
- Manage the onboarding process for SMB customers and ensure a smooth product adoption experience.
- Handle daily customer inquiries through calls, messages, and WhatsApp, ensuring fast and effective resolution.
- Maintain regular engagement with customers to improve retention and product usage.
- Identify upselling and cross-selling opportunities based on customer needs.
- Log all customer interactions, issues, and follow-ups accurately within the CRM.
Benefits
- Competitive base salary + attractive commission structure
- Professional development and career advancement opportunities
- Supportive, energetic, and multicultural team environment
- Social and medical insurance coverage
- Learning & Development programs (L&D)
