Customer Service Representative (Non-Gaming)
NarraSoftPasig, Philippines
Posted September 22, 2025
Full Time
About the Company
NarraSoft is a Cary, North Carolina‑based digital services firm that delivers end‑to‑end software development, quality assurance, testing, application management, and project management solutions. Leveraging a team of seasoned executives from Accenture, CSC, and Siemens, the company brings Fortune 500‑grade expertise to clients across web, mobile, game, and e‑learning platforms, as well as Unity and 3D/2D digital art and animation. NarraSoft differentiates itself through a blend of global talent, agile delivery, and innovative practices that consistently drive material cost reductions for its clients. The firm’s award‑winning reputation and focus on delivering high‑quality, cost‑effective solutions make it an attractive partner—and employer—for professionals seeking impact in a dynamic technology environment.
Job Description
NarraSoft is building a team of customer service professionals who are passionate about helping people and creating meaningful interactions.
Requirements
- Providing in-person or virtual assistance during events, addressing customer needs and inquiries
- Anticipating and resolving member concerns to maintain a welcoming and supportive environment
- Troubleshooting common access and payment issues, escalating complex cases when needed
- Using customer support tools and dashboards to resolve issues efficiently
- Collaborating with event organizers to ensure seamless logistical and technical setup
- Recording and reporting customer feedback to help improve future experiences
- Addressing post-event inquiries such as billing concerns or upcoming event information
- Flexibility to work on different schedules, including weekends, depending on event needs