IT Support Analyst
Nanosoft ConsultingRaleigh, North Carolina, United States
Posted March 4, 2026
Full Time
About the Company
Nanosoft Consulting is an independent multi-cloud services firm that partners with enterprises to design, migrate, and optimize cloud solutions across leading platforms such as AWS, Azure, and Google Cloud. By focusing on end-to-end cloud transformation—strategy, architecture, migration, and operations—they deliver measurable business value and accelerate digital growth. Their independent status and deep expertise in multi-cloud enable clients to avoid vendor lock-in while maximizing agility and cost efficiency. Nanosoft combines industry-specific best practices with a customer-centric approach, ensuring reliable, secure, and scalable cloud foundations for future expansion.
Job Description
IT Support Analyst responsible for providing advanced technical support via phone, email, and tickets, researching and analyzing issues, and resolving or escalating them to the next level.
Requirements
- Excellent customer service skills
- Advanced computer literacy
- Understanding of call center environment and Service Desk role
- Experience with ServiceNow is preferred
- HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred
- Effective communication skills (verbal and written)
- Advanced troubleshooting and problem solving skills
- Ability to organize and follow complex technical procedures
- Working knowledge of technology principles and terminology
- Demonstrated sense of ownership, reliability, and urgency
- Ability to establish proactive relationships with customers
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan