Mgr Patient Advocate

We are seeking a Patient Advocate Manager to lead a team of Patient Advocate Supervisors and achieve department objectives through effective communication and driving accountability. The ideal candidate will have 5 years of experience in the healthcare industry, including supervisory experience, and possess strong communication and leadership skills.

Requirements

• Day-to-day supervision of a team of Patient Advocate Supervisors
• Achieve department objectives through effective communication and driving accountability
• Maintain and monitor compliance of direct reports with all departmental policies
• Interact with patients, clinicians, insurers, and internal staff to ensure timely and accurate testing
• Analyze, develop, and communicate process improvements to support scalability
• Participate in multi-department teams responsible for implementing new testing services or updating existing procedures
• Hire, develop, and train qualified employees
• Manage, support, and grow an effective culture for the team
• Perform annual performance reviews and take appropriate action related to staff performance
• Utilize data to drive operating efficiency and continuously improve the experience for customers
• Resolve customer experience escalations
• Participate in the Quality Assurance plan
• Comply with applicable CLIA and HIPAA regulations

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development
• Collaborative and inclusive work environment