Director of Customer Operations

MyPrize is seeking a Director of Customer Operations to lead our rapidly growing CX and VIP teams, building the operational foundation that powers our customer operations machine and drives measurable growth.

Requirements

• 5-7 years experience building and leading customer and VIP operations, ideally at high-growth consumer, gaming, or SaaS companies.
• Strong operational instincts to enhance and streamline the customer experience, prevent bottlenecks at every layer of the user experience, and prioritize velocity vs. perfection where appropriate.
• Clear and effective communicator with excellent project management skills and ability to coordinate across multiple teams and stakeholders.
• Comfortable with data analysis. You know what metrics matter, how to build meaningful reports, and when insights should drive action. SQL knowledge is a plus.
• A systems driven mindset. You thrive on creating processes, managing complex calendars and operating workflows, and ensuring nothing falls through the cracks in a fast-paced environment.
• Proven track record of managing customer operations teams with measurable impact on performance and team efficiency.
• Strong attention to detail with ability to manage multiple concurrent workstreams and deadlines without compromising quality.

Benefits

• Remote-first company
• Equity
• 401K
• Comprehensive insurance plans: Health, Dental, and Vision
• Flexible Spending Account
• Flexible Vacation Policy