Senior Manager Merchant Risk

We are seeking a seasoned and proactive leader with a strong background in merchant risk management within the financial services or payments industry.

Requirements

• Develop, implement, and continuously improve the company's merchant risk management policies, procedures, and controls
• Oversee the end-to-end merchant onboarding process
• Develop and implement processes and systems to conduct thorough risk assessments of new and existing merchants
• Lead investigations into fraudulent activities
• Manage and own the performance of the merchant risk operations team
• Serve as the primary escalation point for internal and external stakeholders on merchant risk-related matters
• Develop and maintain strong relationships with key stakeholders
• Generate and present regular reports and analytics on merchant risk trends, key performance indicators, and the effectiveness of risk mitigation strategies
• Educate partners, internal staff and customers on best practices for fraud prevention and risk management
• Ensure all risk management practices and merchant-facing processes are compliant with the company's Australian Financial Services Licence (AFSL) obligations and the ePayments Code
• Stay abreast of industry trends, emerging threats, and regulatory changes in the merchant risk landscape

Benefits

• Annual team offsite
• Social events run by our social committee
• Swap a public holiday and take an alternative day off
• Paid leave for volunteering
• Employee Share Option Plan (subject to invitation)
• Paid parental leave for primary and secondary carers
• Novated lease and salary sacrifice options