Customer Success Manager, Mid-Market

Muck Rack is a SaaS platform for public relations and communications professionals. We're looking for a Customer Success Manager to drive growth and secure renewals within our mid-market customer segment.

Requirements

• 1-3 years of experience in Customer Success or Account Management within a B2B SaaS environment
• Expertise in overseeing the entire customer lifecycle
• Background in contract management and negotiation
• Demonstrated executive presence and strategic acumen in customer engagement
• Precise and confident communication skills
• Ability to leverage data for strategic decision making
• Flexibility to adapt to changing priorities and new challenges
• Strong decision-making abilities to prioritize customer needs
• Experience or strong interest in PR or journalism or an understanding of these industries is helpful

Benefits

• Remote work
• Home office stipend
• Phone and internet reimbursement
• Coworking membership
• Virtual and in-person team bonding
• Transparent and fair compensation
• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment
• 401(k) with employer contributions
• Equity opportunities
• Comprehensive medical, dental, vision, disability, and life insurance
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription
• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave
• Learning and development opportunities
• Inclusive and customer-first culture