Client Engagement Associate

To be a “trusted advisor” to our clients by being an expert in the MSIGHTS Platform. Client Engagement Associate is about ensuring our clients realize the maximum return on their investment and understand how to use the MSIGHTS Platform to drive marketing decisions.

Requirements

• Develop a complete understanding of the MSIGHTS Platform and data relationships in order to assist users with troubleshooting and gaining maximum value from the Platform.
• Provide support, training and daily operations for client users and their vendor partners.
• Perform ad hoc data analysis, research and QA as required to ensure data integrity and resolve existing or potential data issues.
• Identify value-added processes and areas of improvement based on client feedback and translate those into actionable steps for development and implementation.
• Proactively communicate with users through email and cloud-based conferencing to cultivate value-based relationships with clients and other stakeholders.

Benefits

• Opportunity to work with a fast-paced international team
• Exceptional project management, analytical and problem-solving skills
• Ability to work with MS Office (Excel, Word, and PowerPoint)