Technical Support Representative
MSCCNUnited States
Posted February 27, 2026
Full Time
About the Company
MSCCN is a 501(c)(3) nonprofit dedicated to connecting military families—spouses, caregivers of war‑wounded, widows, and National Guard or Reserve members—to meaningful employment opportunities. The organization offers a comprehensive suite of no‑cost services, including one‑on‑one job placement assistance, live on‑demand employment training, resume development, job‑prep lessons, and career coaching. By focusing on the unique challenges faced by military personnel and their families, MSCCN tailors its support to ensure candidates are equipped with the skills and confidence needed to succeed in the civilian workforce. Its distinctive value lies in providing fully funded, personalized career resources that empower military families to achieve long‑term economic stability and professional fulfillment.
Job Description
Our organization works with partner companies to source qualified talent for their open roles. This is an entry-level role, ideal for early-career professionals or recent graduates who are eager to build a strong foundation in IT support, networking, systems administration, and cybersecurity.
Requirements
- Bachelor's OR associate degree in Information Technology, Computer Science, or a related field OR equivalent combination of technical certifications and hands-on experience.
- 0–2 years of relevant experience in a technical support or IT help desk role.
- Exposure to networking, cybersecurity, or cloud environments is a strong plus.
- Certifications (preferred, not required):
- CompTIA A+, Network+, or Security+
- ITIL Foundation
- Cisco CCNA or equivalent
Benefits
- Equity, in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
