Technical Support Specialist
Movable InkMato Grosso do Sul, Brazil
Posted October 13, 2025
Full Time
About the Company
Movable Ink is a leading SaaS provider empowering marketers with scalable omni-channel personalization through data activation and AI decisioning. The company offers a range of services including contextual marketing, email marketing, and dynamic content to maximize revenue and enhance digital marketing agility. With a focus on innovation and customer satisfaction, Movable Ink has been recognized for its exceptional workplace culture and rapid growth.
Job Description
Movable Ink is seeking a Technical Support Specialist to investigate and resolve complex customer issues across its clients and internal teams. This remote role offers the opportunity to contribute to product development, streamline processes, and improve the customer experience through documentation and training. The role requires a 9am-6pm, Monday to Friday schedule and on-call rotation.
Requirements
- 2+ years of experience in technical support, technical account management or similar role
- B2B and SaaS product is preferable
- Strong understanding of REST APIs and/or GraphQL API
- Knowledge of Single Sign-on set up and debugging
- Knowledge of relational databases
- Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch
- Solid knowledge of HTML/CSS
- Experience with languages underpinning the modern web (JavaScript, Python etc.)
- Solid understanding of browser debugging
- Solid understanding of cloud hosting platforms
- Superb written and verbal English communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- Study of Women, Communities of Color, and Historically Underrepresented People
