Senior IT Support Engineer

Motive is seeking a highly skilled IT Support Technician for their Buffalo, New York office to manage the technical operations of their testbench laboratory and local office infrastructure. This role involves troubleshooting complex issues, leading process improvements, and providing advanced support across a range of hardware, software, and network components. The position focuses on escalation, project ownership, and maintaining asset management for both lab and office infrastructure.

Requirements

• Diagnose, resolve, and escalate complex hardware, software, and network issues.
• Administer and document local network infrastructure.
• Create, maintain, and update technical documentation.
• Provision user accounts and permissions.
• Manage local conference room equipment.

Benefits

• Health benefits
• Pharmacy benefits
• Optical benefits
• Dental care benefits
• Paid time off
• Sick time off
• Short term and long term disability coverage
• Life insurance
• 401k contribution