Senior Technical Support Specialist T2
More Staffing LLCPasay, Philippines
Posted September 4, 2025
Full Time
About the Company
More is a professional recruitment agency that connects companies around the globe with top-tier Filipino talent. Our approach to creating a successful partnership between companies and talents include leveraging on world class coaching, mentorship, and skill development programs.
Job Description
This role is for a Senior Technical Support Specialist (T2) with a focus on providing excellent customer support and technical assistance. The role involves resolving customer issues, enhancing the customer experience, documenting solutions, creating guides, and supporting partners. The role reports to their Technical Team Lead and works both in-person and remotely.
Requirements
- 4+ years of SaaS troubleshooting experience in a fast-paced Technical Support role.
- In-depth knowledge and mastery of the platform.
- Quick learner with strong ability to master web-based tools.
- Customer-first attitude with a passion for helping others.
- Excellent interpersonal and communication skills.
- Strong analytical and investigative mindset.
- Advanced knowledge of Front-End Web Development.
- Experience with CRM systems and managing contacts.
- Solid understanding of DNS, CNAME, and SSL.
- Knowledge of email deliverability best practices.
- Root cause analysis skills for resolving escalated technical issues.
- Team-oriented with the ability to work well under pressure.
- Highly organized, detail-oriented, and good at managing time.
- Familiarity with support platforms like Zendesk.
- Product knowledge and communications certification exam.
- Bachelor's Degree in MIS, Computer Science, or related field (or equivalent experience).
