Patient Advocacy Specialist

The Montana Department of Public Health and Human Services has a career opportunity within Montana State Hospital for a Patient Advocacy Specialist. The position involves investigating patient-related complaints, grievances, and allegations of abuse and neglect, as well as reviewing federal and state regulations to evaluate compliance and facilitate improvement efforts.

Requirements

• Extensive knowledge of CMS and Joint Commission regulations, specifically portions applicable to patient rights and grievances.
• Strong understanding of healthcare regulatory requirements and industry practices.
• Strong working knowledge and understanding of state and federal requirements affecting acute psychiatric facilities.
• Ability to manage patient complaint grievance program consistent with established regulations and policies.
• Strong working knowledge with developing and implementing improvement activities.
• Strong skills in active listening, communicating both verbally and in writing, investigative techniques, reading comprehension, public speaking, report writing, and critical thinking/inductive reasoning.
• Detail-oriented with the ability to manage multiple tasks and projects.
• Strong computer knowledge and ability to utilize typical office programs such as Excel, Word, Outlook, and PowerPoint.

Benefits

• Healthcare coverage
• Retirement plans
• Paid vacation
• Sick leave
• Holidays
• Work/life balance
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program