Front Office Supervisor, Overnight
Montage InternationalMontana, United States
Posted December 1, 2025
Full Time
About the Company
Montage International, the ultra-luxury hospitality management company founded by Alan J. Fuerstman, features a distinctive collection of hospitality brands. Montage International encompasses the ultra-luxury brand Montage Hotels & Resorts, the new luxury hospitality brand Pendry Hotels & Resorts, Montage Residences, Pendry Residences, and the management of some of the country’s premiere golf courses and clubs. Founded in 2002, Montage Hotels & Resorts is an artistic collection of distinctive hotels, resorts, and residences. Pendry Hotels & Resorts, founded in 2014, is a collection of new luxury hotels for today’s cultured world travelers located in taste-making destinations. For more information, please visit www.montage.com and www.pendry.com.
Job Description
We are seeking a Front Office Supervisor to assist the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge. The successful candidate will have a Bachelor's Degree, a minimum of 4 years' experience in customer service, and 2-3 years of hotel supervisory experience.
Requirements
- Supporting the department operation and providing direct service to guests as needed, leading by example
- Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times
- Assisting in creating and implementing profit and flow-through enhancing strategies and programs
- Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
- Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
- Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
- Supporting the hotel's life-safety systems and being prepared at all times for emergency situations