Director, IT
MongoDBNew York, New York, United States
Posted July 30, 2025
95000 - 187000 USD year
Full Time
About the Company
MongoDB is a leading database platform provider headquartered in New York. Specializing in modern, developer-centric databases, MongoDB offers an integrated set of services for building diverse applications. With tens of thousands of customers across 100 countries and millions of users trained through its university courses, MongoDB empowers innovators to drive industry disruption with software and data solutions.
Job Description
MongoDB is seeking a Director of Global Support to lead its global support team, overseeing the Triage team, L2 support, and AV&C teams. The role requires strategic planning, innovation, and leadership to ensure seamless and efficient support operations.
Requirements
- Leadership and management experience, with a focus on global support teams
- Strong understanding of ITIL best practices and service management principles
- Ability to develop and implement strategic plans and drive innovation
- Experience in developing and utilizing metrics and KPIs to measure performance and drive improvements
- Excellent communication, collaboration, and leadership skills
Benefits
- Equity
- Participation in the employee stock purchase program
- Flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- Fertility and adoption assistance
- 401(k) plan
- Mental health counseling
- Access to transgender-inclusive health insurance coverage
- Health benefits offerings
