Technical Support Engineer | [Remote | MENA]

MoneyHash is building the future of API-based payment infrastructure and is looking for a Technical Support Engineer to join their team. The ideal candidate will have 3+ years of experience in technical support, payment integrations, or API troubleshooting and excellent problem-solving skills.

Requirements

• 3+ years of experience in technical support, payment integrations, or API troubleshooting
• Experience with payment processing concepts including authorization, capture, refunds, and webhooks
• Comfortable using tools like Postman, cURL, and log analysis platforms
• Familiar with payment service providers and common integration challenges
• Excellent problem-solving skills with attention to detail in technical investigations
• Strong written and verbal communication skills in English
• Ability to explain technical concepts to both technical and non-technical audiences
• Experience working in fast-paced startup environments
• Customer-focused mindset with patience and empathy when handling support cases