Customer Success Manager, Strategic

We are united in our mission to make a positive impact on healthcare. Join Us! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform.

Requirements

• Bachelor's Degree, required. Master’s Degree, preferred.
• 2-3+ years of relevant experience or equivalent combination of experience.
• Foundational knowledge of EMA (1 to 3 specialties), PM, and ModMed’s ancillary products.
• Foundational understanding of Revenue Cycle Management (RCM) and Boost services.
• Proficient use of Salesforce, ChurnZero, PowerBI, Qlik, Jira, AskNicely, and Gainsight.
• Conversational knowledge of EMA to EMA (E2E) and EHR to EMA data conversions, including project duration.
• Understanding of the full client lifecycle and success metrics.
• Comfortable communicating with a range of practice POCs.
• Empathetic and approachable relationship builder.
• Excellent communication, presentation and teamwork skills.
• Organized, adaptable, and self-motivated.
• Results-oriented with a clear focus on KPIs and value-based selling.

Benefits

• Comprehensive health, accidental, and life insurance plans
• Annual wellness allowance
• Earned, casual, and sick leaves
• Bereavement leave
• Paid parental leaves
• Celebration leave
• Company-paid holidays
• Comprehensive medical, dental, and vision benefits
• 401(k) matching contribution
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Professional development opportunities