Technical Support Engineer Tier 2
MitratechNew York, New York, United States
Posted October 6, 2025
Full Time
About the Company
Mitratech is a global technology provider specializing in legal, risk, compliance, and HR solutions. The company offers a comprehensive portfolio including matter management, e-billing, contract lifecycle management, and GRC tools to help organizations enhance productivity, control expenses, and mitigate risks. With over 10,000 clients across 160 countries, Mitratech is known for its innovative AI-driven technology and commitment to operational alignment and collaboration.
Job Description
Mitratech is a leading global technology partner for corporate legal and compliance teams. They are seeking a Technical Support Engineer Tier 2 to provide second-line support to customers, partners, and consultants, collaborating with a worldwide team to resolve software issues and rapidly address customer requests. The role focuses on building technical skills and providing excellent service excellence.
Requirements
- Provide assistance to customers, consultants and partners.
- Troubleshoot issues and determine resolution.
- Triage new reported problems and assign severity.
- Create Knowledge-base articles.
- Excellent communication and problem-solving skills.